Casino / Mobile
dy999 keeps this policy straightforward — we collect only what we need to run your account, process your transactions through bKash, Nagad or Bank Transfer, and keep your records secure. Access to this platform and its services depends on your local law and eligible regions.
When you open an account on dy999, we collect the details you provide directly — your name, contact information, login credentials and the payment identifiers linked to your wallet or bank. When you make a deposit or withdrawal using bKash, Nagad or Bank Transfer, we retain a transaction record tied to your account for the purposes of verification, dispute resolution and regulatory compliance where applicable under local law. We also collect device and session data automatically — browser type, IP address and navigation patterns — so we can keep the platform stable and identify unusual access events. This is not sold to advertisers. We do not share your payment details with third parties except where required by the payment rail itself (for example, bKash or Nagad processing the transfer) or where local law requires disclosure. Cookies are used to keep your session active and to remember your lobby state. You can adjust cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly. Eligibility to use this platform and the data rights available to you depend on your local law and the region from which you access the service. We do not make promises about legal rights that vary by jurisdiction.
This policy covers the data dy999 collects and processes directly. It does not extend to third-party services you access through links on this site, nor does it override the terms of payment processors like bKash or Nagad, which have their own data practices. Understanding what falls inside and outside this policy helps you know exactly where to direct any question about your records.
Data collected when you log in, verify your identity or update your account details falls inside this policy. This includes login history, device identifiers and any credentials you submit through the account page.
Deposit and withdrawal records tied to bKash, Nagad or Bank Transfer are covered here. We hold these records for account verification and dispute support. The payment processor's own policy governs how they handle the transfer on their end.
Pages you browse, game lobbies you open and features you interact with generate session data covered by this policy. We use this to maintain platform stability, not to build advertising profiles.
Links to external sites, third-party payment apps or services outside dy999's platform are not covered here. Once you leave our domain, that service's own privacy terms apply and we have no control over their data practices.
Your account page is the first place to check for data held about you. From there you can review your transaction history, see the contact details stored against your profile and update any details that are no longer accurate. If something looks wrong — a transaction record you don't recognise or a detail that needs correcting — raise it directly through our support route before assuming a breach. For a formal request to access, correct or delete your personal data, contact us through the published support channel listed on this site. We will respond to your request in line with the obligations that apply under your local law and eligible region. Note that some records — particularly transaction logs tied to bKash, Nagad or Bank Transfer payments — may need to be retained for a fixed period for verification and compliance purposes even after a deletion request. We will tell you clearly if a retention obligation affects your request.
Log into your account and open the transaction or profile section to see what data is stored. This is the fastest way to check your current details without raising a formal request.
Update your contact information or account details directly in your account settings. If a field is locked and you need it changed, reach out through our support route with your account reference.
Send your question through the published contact route on this site. Include your account reference and describe clearly what you want reviewed, corrected or removed so we can process it without delay.
For anything that cannot be resolved through your account page, our support team is the right route. We handle data requests through the same channel as account support — one contact point, not several.
For any question about how your data is handled on dy999 — including requests to access, correct or remove records — use the contact routes published on this site. We do not operate undocumented channels, and we do not commit to response times we cannot verify. Use your account reference when you write so we can locate your records without asking follow-up questions.
Open the chat widget from any page on dy999. Use this for account-level questions, including basic privacy queries. Have your account reference ready so the conversation moves quickly.
Send a written data request to the support email address published on the Contact page of this site. Include your account reference, the specific data concern and what action you are requesting.
The Help section inside your signed-in account lists published routes for data and privacy questions. Check there first — some common requests, like updating contact details, can be handled without contacting support.
Data handling on this platform follows a set of consistent practices across account creation, payment processing and session activity. We do not retain data beyond what is needed for the purpose it was collected, except where a retention obligation applies — for example, transaction records tied to bKash, Nagad or Bank Transfer payments may be kept for a defined period to support dispute resolution. Security measures are applied at the account level; exact technical details are not published publicly, but any unusual access event on your account should be reported immediately through our support route.
Session cookies keep your account active while you navigate the lobby. You can manage non-essential cookie preferences through your browser. Blocking session cookies may affect account functions like staying logged in or saving lobby state.
Your login credentials are stored in encrypted form. We do not display your full payment identifiers — bKash number, Nagad number or bank details — in plain text after they are saved to your account.
We keep your account data while your account is active. Transaction records may be retained beyond account closure where compliance obligations require it. We will tell you the applicable period if you submit a deletion request.
When this policy is updated, the revised version is published on this page with the updated date shown. Continued use of the platform after a policy update means you have seen the revised terms. You can request a summary of changes through the support contact route.
These questions cover the most common things account holders ask about how their data is handled on dy999. If your question is not answered here, send it through the published support route with your account reference.
We collect the details you submit during registration — name, contact information and login credentials. Once you add a payment method like bKash or Nagad, we also hold the identifier linked to that method. Device and session data is collected automatically when you browse or log in.
Each deposit or withdrawal you make through bKash, Nagad or Bank Transfer generates a transaction record tied to your account. We keep these records for verification and dispute support. The payment processor handles the transfer on their end under their own data terms.
Start with your account page — your transaction history, profile details and saved payment identifiers are visible there. For a full data access request, contact us through the published support route with your account reference. We will respond in line with obligations under your local law and eligible region.
Open your account settings and update any editable fields directly. If a field is locked — for example, a verified identity detail — contact support with your account reference and a clear description of what needs changing. We will confirm whether the correction can be made and what verification is needed.
We do not sell your data. We share your payment identifiers with bKash, Nagad or Bank Transfer only to process a transaction you have initiated. Disclosure to other parties happens only where required by applicable local law or regulation. We do not share your data with advertisers.
Send a written deletion request through the email support route published on this site. Include your account reference and confirm that you want the account closed. Note that some transaction records may be retained for a defined period under compliance obligations even after deletion is processed.